07/14/2004: "Dell Power Supply Nightmare"
After talking to countless local computer repair shops, all of them telling me a standard 400w ATX power supply with a P4 connector would work perfectly in my Dell Dimension 4550 computer, I've come to find out that only Dell's 250w power supply will work in my machine. That means I won't be able to upgrade my video card this fall, and obviously 250watts wasn't enough juice for the applications I'm using or else it wouldn't have died after only 13 months. (one month past warranty)
My entire experience with Dell customer service has been terrible....from being put on hold for over an hour until I finally hung up, to being told conflicting information, to having such heavy accents that I can barely understand them, to being downright rude.
I had always had such a high opinion of Dell up until now. I had a problem with an Amazon order recently and the difference in customer service between them and Dell was night and day. Amazon will bend over backwards to help you out. That's why I keep using them when I can find things for less money on other sites.
One thing this experience has taught me with Dell, my next computer I'm going to build myself.